Canopy By Hilton Cancun La Isla Hotel, Cancun
About the Hotel
Canopy By Hilton Cancun La Isla is situated in the vibrant Hotel Zone of Cancun, offering scenic views of the Nichupté Lagoon and the Caribbean Sea. The hotel features modern, contemporary design and is adjacent to La Isla Shopping Village, known for its premium retail and dining options. It is designed for both leisure and business travelers, providing flexible amenities and a stylish atmosphere. Local entertainment, including performances by regional artists, enhances the cultural experience.
Location
Canopy By Hilton Cancun La Isla is strategically located in the Zona Hotelera, close to numerous all-inclusive resorts and dining establishments. The area is well served by public transport, making it easy to navigate between attractions like the Interactive Aquarium and La Isla Shopping Village, both less than a mile away. The hotel also offers guests convenient free private parking and access to local entertainment options.
Rooms
All rooms are equipped with air conditioning, a seating area, and a flat-screen TV with satellite channels. Each room comes with a private bathroom that includes free toiletries and a hairdryer for guests' convenience. Some accommodations offer scenic sea views and comfortable bedding designed for relaxation. Guests can also enjoy a Canopy Breakfast bag delivered directly to their door.
Eat & Drink
The hotel's dining venue, Azulinda Cafe & Bar, serves a variety of American, Caribbean, and Mexican dishes in a casual setting. Guests can relax with drinks and light appetizers, making it a perfect spot for unwinding. The hotel emphasizes the use of fresh ingredients to create artisanal breakfast options, enhancing the culinary experience. Additionally, multiple bars are available on-site for a variety of beverage choices.
Leisure & Business
Hotel amenities include an outdoor swimming pool, a fitness center, and a jacuzzi, catering to both leisure and fitness enthusiasts. The property also features a shared lounge and garden, along with three meeting rooms for business events accommodating up to 35 people. Guests benefit from complimentary bicycles, late check-out where available, and services to organize tours and leisure activities.
Select your room type
Price and Room Availability Calendar
Getting around
A list of all available modes of transport
Facilities
General
- No smoking on site
- Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
- Pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Baggage storage
- Allergy-free rooms
- Elevator
- Coffee shop
- Fireplace
- Smoke detectors
- Electric vehicle charging station
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness center
Services
- Paid shuttle service
- Valet parking
- Pet amenities available
- Room service
- Housekeeping
- Laundry
- Dry cleaning
- Tours/Ticket assistance
Dining
- In-room breakfast
- Restaurant
- Bar/ Lounge area
- Packed lunches
- Special diet menus
Business
- Business center
- Meeting/ Banquet facilities
Children
- Cribs
- Board games
Facilities for people with disabilities
- Toilet for disabled
- Bathroom for disabled
Spa & Leisure
- Rooftop pool
- Beach umbrellas
- Sun loungers
- Entertainment
- Sun terrace
- Spa & wellness center
- Solarium
- Jacuzzi
- Back massage
- Head massage
- Full body massage
- Foot massage
Room features
- Air conditioning
- Mini-bar
- Soundproofed rooms
- Sitting area
- Dressing area
- Terrace
- Garden furniture
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Free toiletries
Media
- Flat-screen TV
- AM/FM alarm clock
Room decor
- Carpeted floor
Location
Reviews and Ratings
The hotel's location above La Isla mall is a big plus, offering easy access to shops and restaurants. The rooms were very clean and relaxing, though they lacked proper servicing at times. The service, especially from staff members Carlo, Maggie, David, and Laura, was wonderful, but some other hotel visitors noted poor customer service from certain employees. The dining experience, despite being buffet-style, was satisfying, with a great breakfast selection. The facilities were well-maintained and delightful.
I had a mixed experience at this hotel. The rooms were very spacious with a modern design, but the cleaning was subpar, leaving unwashed coffee cups and plates in my sink and the bed unmade. The location was excellent, right next to a shopping mall, but the service was disappointing when we raised concerns about what we paid for.
I absolutely loved my stay at this hotel! The rooms were huge and beautifully decorated with a lovely view of the lagoon. Everything was clean and well-maintained. The service was a bit disingenuous at times, but overall, I had a pleasant experience. The location was amazing, right in the middle of the La Isla Mall, although there was no beach access, which turned out to be a big plus during the sargazo season. The dining experience was exceptional, and the facilities were top-notch.
I had a mixed experience at the hotel. The rooms, although spacious and clean with a nice view of the lagoon, were only serviced halfway during my stay, leaving unwashed coffee cups and plates in the sink and the bed unmade. The service at the restaurant, especially at the Canopy, was top-notch with a very friendly and welcoming staff. The location was great, near the La Isla mall and within walking distance to shops and restaurants, although there was no direct access to the beach. The dining experience, despite being efficient with a buffet setup, fell short of expectations. On the positive side, the facilities were assessable and modern with various amenities available.
The room had a shared door, but overall, it was very clean, very comfortable, and relaxing. Effort was clearly put into the rooms, and they look great. Despite a small complaint about the first night, my stay was quite pleasant.
I had a wonderful stay at the hotel, with clean and comfortable rooms offering a nice view of the lagoon. The service was top-notch, especially the rooftop experience. The location was convenient, close to shops and restaurants, and the dining was exceptional. Overall, a great value for the price.
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